How we're doing

Our strategy is to unlock the potential of our residents, people (staff) and business. By 2020 we want:
Unlocking potential goals

For full details about our goals and objectives up until 2020, please view our "Unlocking Potential" strategy (click here).

Please see below for our overall and regional performance results.


Our Residents


 Residents recommending AmicusHorizon: net promoter score (January 2017):
 
- Current status: 71.9
 - Target: 50.0
 - Achieved? Yes
 


 Residents finding it easier to get the help they need (January 2017):
 
 - Current status: 9 out of 10
  - Target: 8 out of 10
  - Achieved? Yes


 
 Percentage of residents online (January 2017):
  - Current status: 35.9%
  - Target: 31%
  - Achieved? Yes
 


Our People

 
 Staff say AmicusHorizon makes a positive difference (January 2017):
  
- Current status: 9 out of 10
  - Target: 9 out of 10
  - Achieved? Yes


 
 Staff say they have the right tools to deliver great service (January 2017): 
  - Current status: 8 out of 10
  - Target: 8 out of 10
  - Achieved? Yes

 

Our Business

 
 New homes programme (January 2017):
  - 
Current status: 440
  - Target: 486
  - Achieved? Nearly


 Percentage of operating margin (December 2016):
  - Current status: 39.7%
  - Achieved? We're on track to meeting our end of year target.



‚Äč

 Percentage of current arrears (general needs and HOP's) (January 2017):
   - Current status: 3.72%
   - Target: 3.50%
   - Achieved? No

 


London & Surrey figures

Here are our recent performance results for London and Surrey below.


Our Residents


 Residents recommending AmicusHorizon: net promoter score (January 2017):
 
- Current status: 58.0
 - Target: 50.0
 - Achieved? Yes
 


 Residents finding it easier to get the help they need (January 2017):
 
 - Current status: 8 out of 10
  - Target: 8 out of 10
  - Achieved? Yes


 
 Percentage of residents online (January 2017):
  - Current status: 36.5%
  - Target:29%
  - Achieved? Yes
 


Our Business


 Percentage of current arrears (general needs and HOP's) (January 2017):
   - Current status: 4.83%
   - Target: 4.44%
   - Achieved? No
    

Back to top

Kent figures

Here are our recent performance results for Kent below.


Our Residents


Residents recommending AmicusHorizon: net promoter score (January 2017):
 
- Current status: 78.2
 - Target: 50.0
 - Achieved? Yes
 


 Residents finding it easier to get the help they need (January 2017):
 
 - Current status: 9 out of 10
  - Target: 8 out of 10
  - Achieved? Yes


 
 Percentage of residents online (January 2017):
  - Current status: 37.4%
  - Target: 31%
  - Achieved? Yes

 

Our Business


 Percentage of current arrears (general needs and HOP's) (January 2017):
   - Current status: 3.15%
   - Target: 3.12%
   - Achieved? Nearly
  


Back to top

Sussex figures

Here are our recent performance results for Sussex below.


Our Residents


Residents recommending AmicusHorizon: net promoter score (January 2017):
 
- Current status: 75.9
 - Target: 50.0
 - Achieved? Yes
 


 Residents finding it easier to get the help they need (January 2017):
 
 - Current status: 9 out of 10
  - Target: 8 out of 10
  - Achieved? Yes


 
 Percentage of residents online (January 2017):
  - Current status: 37.0%
  - Target:31%
  - Achieved? Yes

 

Our Business


 Percentage of current arrears (general needs and HOP's) (January 2017):
   - Current status: 2.87%
   - Target:2.69%
   - Achieved? Yes
    

Back to top