Am I still a SLDHA resident?
No. SLDHA as an organisation will no longer exist. Your tenancy would legally be with us (AmicusHorizon) but you will not need to change your tenancy agreement. The tenancy agreement that you have now would remain in place.
Will my tenancy or rights change?
No. Your tenancy, security of tenure and all your other rights won’t change as a result of our merger.
Will I get the same services?
There will be no major changes to the service you receive. Please contact us (AmicusHorizon) if you need to report a repair
or would like information on moving home
Will my rent or service charges change?
Your rent will not be affected as a result of the merger. However, rents will be reviewed each year, and change in line with regulations set by the government.
Service charges will be reviewed each year and set in line with the expected costs, each scheme will have of delivering each service.
Will there still be an office at Trinity House?
No. Trinity House is now closed. To find your local AmicusHorizon office click here.
Will staff stay the same?
No, however all permanent SLDHA staff have been offered new jobs with us. These jobs will not necessarily be continuing to provide services directly to SLDHA tenants and schemes. However you can contact us on 0800 121 60 60 and we will pass your query on to the right team.
How to report a repair
The easiest way to report a repair is via MyAccount. MyAccount is our new online service where you can check your rent balance, report repairs, update your details and much more. Find out more on our report a repair here.
What are your Service Standards?
We've produced our Service Standards as a Customer Experience Statement
called Side by Side. This information aims to make it easy for you to use our services.
How do I get involved?
We have many different ways for you to get involved and influence our services. This includes formal meetings, forums, events and mystery shopping. For more information visit Want to get involved
or our Contact us