Leaflets & Publications

Compensation claim form

Compensation claim form

We treat compensation claims as complaints. If our service fails we'll investigate.

Equipment and adaptations

Equipment and adaptations

We can give you advice on equipment and adaptations available to you.

Information about gas safety

Information about gas safety

As your landlord, we legally have to carry out a gas safety inspection each year.

Homes for older people

Homes for older people

We've a number of housing schemes specifically designed for older adults.

Right to acquire information

Right to acquire information

This leaflet outlines how the right to acquire scheme works

Estate services standards

Estate services standards

The Estate Service Standards ensure we're meeting the needs of residents.

Residents' Council Minutes

Residents' Council Minutes

Please see the minutes of our Residents' Council on this page

Affordable homes spending programme

Affordable homes spending programme


We publish details every quarter of all items of spending over £500

Annual Review 2014/15

Annual Review 2014/15


Here's our interactive 2014/15 Annual Review for residents and stakeholders.

Our Area Panel Minutes

Our Area Panel Minutes

Here are the minutes from our Area Panels, covering London, Kent and Sussex.

Dealing with water leaks

Dealing with water leaks

Water leaks can cause a great deal of damage and should be treated as quickly as possible.

Information about lease extension

Information about lease extension

We've information about how you can extend your lease by our informal procedure.

Fences/boundaries information

Fences/boundaries information

Here's a guide for home owners about fences and boundaries.

Home improvements for leaseholders

Home improvements for leaseholders

Information about carrying out improvement works to your home.

Qualified valuers and solicitors

Qualified valuers and solicitors

We've a list of qualified valuers and solicitors who work on shared ownership.

Loft conversions in leasehold flats

Loft conversions in leasehold flats

We've useful guidance for leaseholders about loft conversions in leasehold flats.

Leaseholder intention form

Leaseholder intention form


You can click here to download a leaseholder intention form (staircasing).

Damp and Condensation

Damp and Condensation

Here’s our handy leaflet which features our tips for cleaning mould.

Buying more shares in your home

Buying more shares in your home


Decided you might like to staircase (what we call buying more shares in your home)?

Supplier Code of Conduct

Supplier Code of Conduct


Suppliers help us deliver excellent customer services to our residents.

Home Contents Insurance

Home Contents Insurance


My Home is a contents insurance scheme run by Thistle Tenant Risks.

Energy/Environment advice cards

Energy/Environment advice cards

Handy guides on how to save money on bills and manage energy costs.

Summary of changes to tenancy conditions

Summary of changes to tenancy conditions

This leaflet provides information about the changes to tenancy conditions.

Modern Slavery Statement

Modern Slavery Statement

Read our Modern Slavery Statement here.

Your retirement housing service standard

Your retirement housing service standard

Read our retirement housing service standards guide here.

Trading Update

Trading Update

We update investors regularly on the financial and operational performance of the business. Read our recent updates here. 

Shared Ownership leaflet - The Absolute Truth

Shared Ownership leaflet - The Absolute Truth

This booklet offers some useful information about Shared Ownership.

Tenancy Fraud

Tenancy Fraud

If you suspect a tenant is committing tenancy fraud, report it! Read here to find out how.

Permanent move FAQs

Permanent move FAQs

Read our guide on the permanent support we provide you when your property requires significant repairs.

Temporary move FAQs

Temporary move FAQs

Read our guide on the temporary support we provide you when your property requires significant repairs.

Money Matters Statement

Money Matters Statement

Our Money Matters Team are here to make sure you are managing your money, getting the best deals and benefits you are entitled to.

Our fencing standards

Our fencing standards

Read our fencing standards here.

Universal Credit Tool Kit

Universal Credit Tool Kit

A guide on how different social landlords have dealt with Universal Credit.

Resident Governance handbook

Resident Governance handbook

This handbook contains information you'll need as a member of our governance structure.

Chater House - building insurance document

Chater House - building insurance document

This is a building insurance document for Chater House residents only.

Annual Review 2015/16

Annual Review 2015/16

Our Annual Review celebrates how residents and staff have worked together to help us deliver the best performance results of any large landlord in the UK.

Information about paying your rent

Information about paying your rent

We've a list of ways you can pay your rent and useful contacts.

Admin fees for homeowners

Admin fees for homeowners


Admin charges are charges for services which are individual to a leaseholder.

Mystery Shopping form guidance

Mystery Shopping form guidance

If you're one of our Mystery Shoppers you can provide us with your feedback through our online service MyAccount.

Leasehold Policy Schedule

Leasehold Policy Schedule

This is a Policy Schedule document for our leaseholders.

Summary of Insurance Cover for Leaseholders

Summary of Insurance Cover for Leaseholders

We’re responsible for the buildings insurance unless you own the freehold of your home. In this case you must arrange your own buildings insurance.

Help following death of leaseholder

Help following death of leaseholder

We've a leaflet offering our help following the death of a leaseholder.

Reporting racism & harassment

Reporting racism & harassment

We'll take action against those causing harassment and racist behaviour.

Minutes from our RAMPs

Minutes from our RAMPs

Here are the minutes from RAMP, covering London, Kent and Sussex.

Repairs and maintenance

Repairs and maintenance

Details of repairs and maintenance, including your responsibilities.

Scrutiny Reviews

Scrutiny Reviews

Read our Scrutiny reviews of services carried out by our Residents' Council here.

Our Financial Statements

Our Financial Statements

Here's all of our Financial Statements from 2010 to 2017.

Value For Money (VFM) Annual Report

Value For Money (VFM) Annual Report

We're committed to delivering value for money. Here's our Value For Money (VFM) report for 2016/17.

Putting it right

Putting it right

Read our complaints resolution procedure here.

Housing Options booklet

Housing Options booklet

If you're looking to move home there are a number of options available to you, all outlined in our Housing Options booklet.

Customer Experience Statement

Customer Experience Statement

Our Customer Experience Statement explains how we'll support you.

MyAccount leaflet

MyAccount leaflet

Find out how you can use MyAccount, our new online service to check your rent balance, report repairs, update your details and much more.

Compliments, comments and complaints

Compliments, comments and complaints

We want to hear any compliments, comments or complaints about our service.

Anti social behaviour statement

Anti social behaviour statement


Preventing and tackling anti social behaviour (ASB) is a priority for us.

Our Strategic Board

Our Strategic Board

We introduce our Strategic Board and Strategic Executive Team.

Digital Inclusion Statement 2016/17

Digital Inclusion Statement 2016/17

Our Digital Inclusion Statement explains how we can support you. 

AmicusHorizon and Virdian Housing - Homeowners FAQ's

AmicusHorizon and Virdian Housing - Homeowners FAQ's

This leaflet as it has important information about our plans to form a partnership with another housing association – Viridian Housing.
 

AmicusHorizon and Viridian Housing - Partnership FAQ's

AmicusHorizon and Viridian Housing - Partnership FAQ's

Read this leaflet for general information about our proposed plans with Viridian Housing.