MyAccount Videos

A woman watching MyAccount YouTube videos on a computerWe have a range of video guides that show you how to use MyAccount.

Our videos give you step-by-step instructions on how to do things such as setting up your account all the way through to reporting repairs and viewing rent statements.

Click the plus (+) button next to the list of video titles below to watch the appropriate video: 



 

How to register for MyAccount

MyAccount is free to use and registering is quick and easy.

Watch the video below to find out how to register for MyAccount:

 

What next?

How to verify your MyAccount

After setting up your login and password for MyAccount, you’ll need to verify your account before you can access the full range of services.

We verify your MyAccount account using a secure PIN that we’ll send out to you by post. This is to make sure only you can access your personal information.

When you create your MyAccount login we automatically send a PIN number to your home address. If you no longer have this please request a new one.

Once you have your PIN, you then just need to login to MyAccount and enter the PIN number to verify your account. You’ll only need to do this once, when you login for the first time.

Have further questions about verifying your MyAccount? Watch our video to find out more:
 

 

What next?

How to update my details in MyAccount

Updating the personal details in your account couldn't be easier. Watch the video below to find out more:

 

What next?

How to check household details

If you need to update the details for anyone who lives within your household, you can now do this online using MyAccount.

The video below provides a step-by-step guide on how to do this:
 

 

What next?

How to check your rent account

MyAccount makes it easy for AmicusHorizon residents to view their rent statements online.

Watch the video below to find out more:
 

 

What next?

How to report a repair on MyAccount

If you want to report a repair or check the status of something you have already raised, you can now do so using MyAccount.

Watch the video below to find out more about reporting a repair.
 

 

What next?