Report a repair

If you need to report a repair for something that is our responsibility to resolve, you can do so 24 hours a day, seven days a week. Full details are provided below.

Your responsibilities for repair work will be different depending on whether you are renting a property from us or are a leaseholder or homeowner. Find out more about your repair responsibilities by clicking here.

How to report a repair

The easiest way to report a repair is via MyAccount, our free and secure online service for residents. 

The online reporting tool is really simple to use and let's you tell us when would be convenient for your repair appointment.

We’ll make an appointment at a time and date that’s convenient for you.  For more information on repairs timescales click here.

To report repairs about your gas central heating system or hot water supply please contact our contractors directly. Click here to find your local contractor for gas heating repairs

Register and verify your MyAccount login today to start using this fantastic service. For more information on using MyAccount click here.

You can also report a repair by emailing us or by contacting us using our website chat service (during office hours). 

In an emergency, report your repair immediately on 0800 121 60 60. Please don’t submit it online.



Checking your repair online

Once you have arranged a repairs appointment you can check the progress of your repair via your online account.

Remember our contractors carry ID, so please ask to see it before you let them into your home.

If you're in any doubt, please contact us to check.