Report a repair
How to report a repair
The easiest way to report a repair is via MyAccount or using the online reporting tool below. You could also email us at: email@example.com.
You can also contact us using our web chat service. Click the icon below to get started.
We’ll make an appointment at a time and date that’s convenient for you. For more information on repairs timescales click here.
Checking your repair online
Once you have arranged an appointment you can check the progress of your repair via your online account.
In an emergency, report your repair immediately on 0800 121 60 60. Please don’t submit it online.
Remember our contractors carry ID, please ask to see it before you let them into your home. If you're in any doubt, please contact us to check.
For more information on gas servicing appointments click here.
Repair reporting online tool