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Report a repair

How to report a repair

The easiest way to report a repair is via MyAccount, our free and secure online service for residents. 

The online reporting tool is really simple to use and let's you tell us when would be convenient for your repair appointment.

Register and verify your MyAccount login today to start using this fantastic service. For more information on using MyAccount click here.

You can also report a repair by emailing us or by contacting us using our website chat service (during office hours). 

We’ll make an appointment at a time and date that’s convenient for you.  For more information on repairs timescales click here.

In an emergency, report your repair immediately on 0800 121 60 60. Please don’t submit it online.

Checking your repair online

Once you have arranged an appointment you can check the progress of your repair via your online account.

Remember our contractors carry ID, please ask to see it before you let them into your home. If you're in any doubt, please contact us to check.

Gas servicing

For more information on gas servicing appointments click here.