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Report a repair

Paint and brush

To report a repair online, please use the tool below. When you've finished selecting a repair you'll be asked to provide your name, address, postcode and at least one telephone number. Your postcode is especially important because it's used to direct your repair request to the relevant repair team.

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Heating installation, gas servicing and maintenance contact details


Swale heating: 03301 230 266

London and Surrey

BSW Heating Ltd: 0208 763 3993 / 0800 142 2760 e:


BSW Heating: 0800 206 1369 

You can also report your heating repairs directly to the contractor. Click here for details about your heating contractor. 

If you've any ideas how we can improve the way you report repairs online please contact us.