Resident information

Welcome to our resident area. Here you will find useful information such as paying your rent and how to report a repair.

Download our full Residents' handbook

• Paying your rent

  Paying your rent

  How to do it and what to do if you have money worries.

• Repairs

  Repairs

  This section tells you how we keep our homes well-maintained. It explains how to order a repair, and what your responsibilities are for maintaining your home.

• Getting involved

  Getting involved

  Getting involved is a great way to meet new people, learn new things and do something worthwhile. You'll also help your local community - and help us improve our services. This section gives you information on ways you can get involved and how we can support you.

• In and around your home

  In and around your home

  We're all entitled to 'quiet enjoyment' of our homes. This section tells you what you need to know about living in your home and neighbourhood.

• Supporting you

  Supporting you

  How we can give you help in your home if you need it.

• Anti-social behaviour (ASB)

  Anti-social behaviour (ASB)

  Preventing and tackling antisocial behaviour is a priority for us. This section tells you what to do if you have a nuisance neighbour, or if you suffer harassment or domestic abuse.

• Moving home

  Moving home

  This section tells you what your options are for moving and how to end your tenancy.

• Your tenancy

  Your tenancy

  This section answers some of the questions you may have about your tenancy.

• Safety first

  Safety first

  Tips and advice to keep you safe in your home.

• Our service promise

  Our service promise

  We want residents to be happy with the services we offer. We've worked with residents to find out what they want from our services. We've looked at key areas of our work and agreed a set of service standards.

• Events calendar

  Events calendar

  Use this page to find meeting dates, times and locations for our organisational meetings and resident events.

• Neighbourhood inspection search

  Neighbourhood inspection search

  Use our new search tool to find out when we'll be doing an inspection of your neighbourhood.

• Your details

  Your details

  Want better services from your landlord?

• Local Offers

  Local Offers

  Back in August 2010 we spoke to residents about the local services you'd like to see.

• Residents' information

  Find leaflets, forms and other useful downloads here.

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