Do it online with MyAccount

Do it Online with MyAccount

Wondering what your rent or service charge balance is? Want to report a repair or need to update your personal contact details? Doing these things is so easy thanks to “MyAccount”.

MyAccount is your free safe and secure AmicusHorizon account. You can login using your smart phone, tablet, laptop or PC and manage your rent, repairs and personal details.

With MyAccount you can:

  • Report a repair and select appointment times
  • View your rent account
  • View service charge information
  • Update the details we hold about you including communication preferences
  • Update the details we hold on all members of your household
  • Contact us and make requests, 24 hours a day, 7 days a week!

Read our MyAccount leaflet for more information about new online service here.

How to register for MyAccount?

MyAccount is free to use and registering is quick and easy. Here’s a step by step guide:

  1. Click here to go to the MyAccount login page (the link can also be found at the top of every page on our website too!)
  2. Click on the ‘Register Here’ button
  3. Enter your chosen email address and  password (at least 9 characters) and confirm
  4. Click on the ‘Create Account’ button
  5. Type in your first name and last name and click on the ‘Submit’ button
Click here to register for MyAccount



Verifying your account

After setting up your login and password, you’ll need to verify your account before you can access the full range of services.

We verify your MyAccount account using a secure PIN that we’ll send out to you by text or post (depending on what you’d prefer). This is to make sure only you can access your personal information.

To request your PIN, you need to login to MyAccount and click the ‘Request a PIN’ button. Alternatively, call us on 0800 121 6060 and we can help.

You can choose to receive your PIN by text (instantly) or by post (up to three working days).

Once you have your PIN, login and enter the number to verify your account. You’ll only need to do this once.

Need further assistance verifying your account? View our FAQs section below for more details or contact us for more information.

Need a bit of help?

If you’ve got a query about using MyAccount or are struggling to your account set up, we can help.

Watch our short, step-by-step video guides to using MyAccount below. These show you how to set up MyAccount, verify your account check your rent account, report a repair and update your details.

If you’ve a question about MyAccount take a look at our FAQ’s below. Alternatively, please contact us and one of the team will be happy to help.

Who can register for the MyAccount service?

Anyone can register for MyAccount. To verify (and view secure information) you must be an AmicusHorizon customer. This means you must hold a tenancy with us.

What information do I need to verify MyAccount?

We'll send all AmicusHorizon customers a PIN by text or by post (depending on your preference). You will need this PIN number to to verify your account when you login for the first time.

Watch our short video here on 'How to verify your account'.

Why should I verify MyAccount?

Once you've verified your account you can view secure information about your tenancy including rent, repairs and service charge information. Your account is secure to you and no one else can view your information.

How long should my password be?

Your password must be at least 9 characters long and include a number and a capital letter. Keep your password secure and don't choose something that can easily be guessed.

I have more than one tenancy, do I need two accounts?

If you hold more than one tenancy with us ( i.e. house and garage) you'll be able to see all tenancy information by registering and verifying once.

How far back does my repair information go?

Repair data shown is from 1 January 2013.

Can I print my rent and repair information?

Yes. To view your transactions in print format, you'll need to download a PDF reader. Click here to download: Printing does not work on apple devices (IOS) using Safari, you will need to use Google Chrome instead.

I'm trying to view 'MyAccount' on my iPhone and iPad but its not working. What can I do?

If you want to use 'MyAccount' on your iPhone or iPad using Safari you may not be able to view the site unless you switch off 'private browsing'. To do this:

1.Launch Safari from the home screen of your iPhone or iPad
2.Tap on the 'show pages' icon in the lower right hand navigation
3.Now tap on 'Private' in the lower left hand corner
4.You may be prompted to close or keep all current tabs open. Make your choice
5.Now tap 'Done' in the lower right hand corner and continue browsing.


How do I change my password?

To change your password, follow these steps.
1. Log in to your account
2. Click on the area of the screen in the top right where it says 'Hello ...'
3. Select 'Change password'
4. Type in your current password followed by your new password and password confirmation. Your new password must be at least 9 characters and include a number and a capital letter
5. Click on Change Password button. Your new password will be active immediately.


I've forgotten my password and I've not received the update email to change it

When you make a request as you've forgotten your password you'll receive an email. This may go into your SPAM or junk folder within your email inbox.