Tell us

Tell-us-(1).jpgWe’d like you to tell us what you think of our services. With your feedback we can make improvements and deliver the service you expect from us.

The easiest way to send us your feedback is via our online contact form.

Whether you experience great service or poor service we always want to hear from you. If you don’t tell us, we don’t know!
Use the links below to give us a comment, compliment or complaint or report issues on your estate.

Comments, Compliments & Complaints

Giving us your feedback

We want to hear your comments, compliments and complaints about our service.

The easiest way to send us your feedback is via our online contact form

What can I do if I am unhappy about your service?

We'll make sure your complaints are resolved quickly. When you make a complaint we'll listen to you and take responsibility for finding a solution. We can only fix it if we know about it - please tell us right away if you're unhappy with our service.

Your comments, suggestions and feedback help us improve our service

Please tell us what you think, so we can make improvements and deliver a service that you'd be happy to recommend.

Please tell us if you've received great service!

We like to know when we're doing things right, so please let us know when you have a positive experience of our service. We'll pass your compliment to the relevant staff member and share it as a great example.

How to send us your feedback

There are a number of ways to send your feedback to us:

Online Complete our online contact form.
In writing AmicusHorizon, PO Box 322, Sittingbourne, ME9 8PQ 
Telephone  0800 121 60 60
Web chat

We'll respond within 10 working days and let you know what we plan to do as a result. 

Our Complaints Resolution Policy explains our approach in more detail.  

What can I do if you're unable to sort out my complaint?

The Housing Ombudsman can give you advice if you feel we've not dealt with your complaint properly. They normally expect you to have gone through all the stages of our formal complaints process.

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Reporting neighbourhood issues

Fence-with-Graffiti.jpgHelp us keep your neighbourhood in good shape.

Tell us about things you see on your street or estate needing our attention and we'll take action. This includes abandoned cars/vehicles, dumped rubbish (fly tipping) as well as routine maintenance matters such as street lights not working.  

We'll follow up everything you report and take the necessary action.

Report neighbourhood issues using the form below.

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