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AmicusHorizon website disclaimer

The content of this website is intended to provide a general guide to the services we offer.

The information provided on this website is intended for general information purposes only. We make every effort to ensure all information on this website is correct and up-to-date. However, any information provided doesn't constitute legal advice. Specialist advice should be sought about your specific circumstances as and when required.

Some pages also signpost to other housing related organisations and support services. We offer links to these sites as they may provide helpful information. However, AmicusHorizon has no control over the nature, availability and content of these sites. The inclusion of any links does not imply a recommendation by AmicusHorizon.

Privacy notice

We use cookies to store information on your computer, to improve our website. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site, but parts of the site will not work.

We may also need to share your personal data with other service providers who are contracted to carry out services on our behalf. These provider must keep your personal details secure and use them only to fulfil your service request.

We'll process, i.e. collect, store and use the information you provide inline with the Data Protection Act. We don't want to be intrusive, and aim not to ask irrelevant or unnecessary questions. The information you provide is subject to rigmeasures and procedures to minimise the risk of unauthorised access or disclosure.

Once your service has been delivered or your tenancy ended, your information will be kept for a specified period. This is so we can deliver related service and deal with any follow up issues about the quality of the services we provide. The information will then be destroyed in a secure way. The retention of this information will be in accordance with our data protection policy.

Visitors to our websites

When someone visits we collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way that won't identify anyone. We do not make any attempt to find out the identities of those visiting either of our websites. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We'll make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by the AmicusHorizon

Cookies are small text files put on your computer by websites you visit. They're used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.




Google Analytics


These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve this website. The cookies collect information in an anonymous way. They tell us the number of visitors to the site, how visitors found the website and the pages they visited.

AmicusHorizon site cookie acceptance


This cookie is used to record if a user has accepted the use of cookies on the AmicusHorizon website.

Online notification form cookie


This cookie is essential for the online notification form - the form that data controllers can use to notify our site to operate. It's set only for people using the form. This cookie is deleted when you close your browser.

Content Management System cookie


This cookie is set by our content management system on a small number of browsers, when you enter the AmicusHorizon website. It's not used by AmicusHorizon for any purpose. This cookie is deleted when you close your browser.

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:

To opt out of being tracked by Google Analytics on the AmicusHorizon website and all other websites visit:

YouTube cookies

We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player. YouTube will not store personally identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube's embedding videos information page.

Links to other websites

This privacy notice does not cover other websites linked to from this site. We encourage you to read the privacy statements on the other websites you visit.

If you would like further information please contact us.

See My Data

By registering for the 'See My Data' service, we may use the data you supply for the following reasons:
• To verify your identity when you log in
• To verify your identity if you contact us about your 'See My Data' account
• To reset your username or password - we'll only reset your username and password if you ask us to.  Your new details will be emailed to you.

Our promise to you:

We'll always process, i.e. collect, store and use the information you provide, in accordance with the Data Protection Act 1998. Unless you're advised otherwise, we'll only use the information you supply, to carry out the functions above.
We may check the information you supply against other information we already hold.  This is to ensure accounts are not falsely created in your name.

We may sometimes need to share your personal information with third parties who are contracted to carry out services on our behalf.  For example repairs contractors, allpay etc. These providers are legally obliged to keep your personal details secure and use them only to fulfill your service request.  We may also disclose your personal details, if required to do so, by law or any Government body.

We'll store your personal information on a computer system and/or a tenancy file.  The information will be held securely and there are security measures in place to protect it.