Search site

Our awards

We all appreciate recognition for a job well done. We're very proud to have been officially recognised for the work we do.

Our awards

Our outstanding quality of work has been recognised by these awards and accreditations:

Awards won 2014

Awards finalists 2014

  • 24 Housing Awards 2014 - Best Green Scheme (Highly commended)
  • Customer Contact Association Excellence Awards 2014 - Complaints Team of the Year
  • Customer Scrutiny Inspection Awards 2014 - (Highly commended) 
  • European Call Centre Customer Service Awards 2014 - Small Contact Centre
  • European Call Centre Customer Service Awards 2014 - Complaints Team
  • KEIBA Awards - Customer Service (Avenue Lettings)
  • Kent Housing Awards - Most Improved Service, Income Team (Highly commended)
  • Kent Housing Awards - Excellent Resident Award, Linda Scamp (Highly commended)
  • Landlord and Lettings Award - Customer Service, Avenue Lettings
  • London & South East Contact Centre Forum Awards 2014 - Agent of the Year
  • London & South East Contact Centre Forum Awards 2014 - Best Complaints Management Team
  • National Housing Awards - Excellence in Customer Service
  • HANNA Awards - Finance Team of the Year
  • HANNA Awards - Outstanding Finance Communications
  • Housing Heroes - Care Team of the Year
  • Housing Heroes - Inspirational Tenant of the Year
  • Inside Housing Sustainable Housing Awards - Community Influence Award
  • Inside Housing Sustainable Housing Awards - Green Social Housing Champiuon of the Year
  • Property Management Awards - Housing Association of the Year (Highly commended)
  • Sunday Times Letting Agency of the Year - Avenue Lettings
  • TPAS Southern Region - Excellence in Youth Involvement
  • TPAS Southern Region - Equality and Diversity - Autism Framework
  • UKHA Awards - Large Social Landlord of the Year
  • UK Customer Experience Awards - Small Contact Centre
  • UK Customer Experience Awards - Customer Relationship Manager
  • UK IT Industry Awards - IT Department of the Year

Accreditations, certificates and memberships:


Awards won 2013

Awards finalists 2013