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Problems in paying?

Paying your rent is important. We're here to help if you're having problems paying.

What should I do if I've problems paying my rent?
You agreed to pay your rent on time when you signed your tenancy agreement. Rent should always be your first priority, as you could lose your home if you do not pay it. So, if you have got money worries:

  • Tell us about all money coming in and going out so we can make a fair repayment agreement (our Welfare Benefits Advisers will be happy to make sure you're getting all the benefits you're entitled to)
  • Don't panic and promise payments you're unable to make
  • Make every effort to pay on time. If you've problems keeping to the payment agreement, please let us know straight away. And tell us if your circumstances change.

What happens if I do get into arrears?
We'll contact you when you miss a rent payment to tell you the amount you owe. If you receive a letter, please read it carefully. Contact us straight away to arrange to pay the arrears. Our Welfare Benefits Advisor may be able to help.  If we don't hear from you and you don't make a payment, we'll move through the stages of our arrears policy. This could mean we take you to court. You could even be evicted from your home. It's important to remember if you're evicted, you must still pay back any money you owe.

Our aim is for you to stay in your home and to help you find ways to pay your rent. If you've a problem, we can help. We just need to know about it. So please let us know straight away, the earlier the better.

What other help is available?
You can get independent advice and help from the following organisations:

National Debtline - A helpline providing free, confidential advice on how to deal with debt problems - 0808 808 4000  

Consumer Credit Counselling Service - Free and confidential advice on everything from budgeting to practical plans to help manage debt - 0800 138 1111

Citizens Advice - A service to help people sort out their legal, money and other problems by providing free, independent and confidential advice.