Compensation FAQ's
Frequently asked questions about compensation.
- Q: Who can claim compensation?
- Q: What can I claim for?
- Q: How will I be compensated?
- Q: How can I claim compensation?
- Q: Will I have to provide evidence?
- Q: When will you let me know if I'm being compensated?
- Q: What can I do if I don't agree with your decision?
-
Q:
Who can claim compensation?
A:Click here for more details about Who can claim compensation?
Up to the questions -
Q:
What can I claim for?
A:If we're responsible, we consider the following service failures as reasons for compensation:
Click here for more details about What can I claim for?
Up to the questions -
Q:
How will I be compensated?
A:We'll compensate when things go wrong by:
Click here for more details about How will I be compensated?
Up to the questions -
Q:
How can I claim compensation?
A:Click here for more details about How can I claim compensation?
Up to the questions -
Q:
Will I have to provide evidence?
A:In some cases yes. We'll discuss...
Click here for more details about Will I have to provide evidence?
Up to the questions -
Q:
When will you let me know if I'm being compensated?
A:If no (or no more) investigation is needed....
Click here for more details about When will you let me know if I'm being compensated?
Up to the questions -
Q:
What can I do if I don't agree with your decision?
A:If you are not happy with the outcome you can....
Click here for more details about What can I do if I don't agree with your decision?
Up to the questions
