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Contact Us

We've lots of ways for you to contact us.

Did you know you can pay your rent and report a repair online?

Online contact form

If you'd like to contact us please view our: online contact form here.


Please email us at

Give us feedback

If you'd like to give us feedback on our services, visit our comments and complaints page. 


Our postal address is:

AmicusHorizon Ltd
PO Box 322



0800 121 60 60 * and choose the option best suits your needs:
  • To make a payment or for advice with your rent account, press 1

  • For repairs, press 2

  • For all other housing, neighbourhood or tenancy enquires, press 3

  • If you're calling from an organisation offering products or services, press 4.

* Please note that between 5pm and 8am (and weekends/bank holidays), we offer an emergency repairs service only (e.g. our emergency contractors will attend fires, floods or total loss of heating or electricity).

**We may record and monitor calls for quality and training purposes. We want to deliver brilliant services. If you feel we haven't met our own high standards please let us know.

Web chat

Click the icon below to start a web chat session.