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Contact Us

We've lots of ways for you to contact us.

Did you know you can pay your rent and report a repair online?

Online contact form

If you'd like to contact us please view our: online contact form here.


Please email us at

Give us feedback

If you'd like to give us feedback on our services, visit our comments and complaints page. 


Our postal address is:

AmicusHorizon Ltd
PO Box 322



0800 121 60 60 * and choose the option best suits your needs:
  • To make a payment or for advice with your rent account, press 1

  • For repairs, press 2

  • For all other housing, neighbourhood or tenancy enquires, press 3

  • If you're calling from an organisation offering products or services, press 4.

* Please note that between 5pm and 8am (and weekends/bank holidays), we offer an emergency repairs service only (e.g. our emergency contractors will attend fires, floods or total loss of heating or electricity).

**We may record and monitor calls for quality and training purposes. We want to deliver brilliant services. If you feel we haven't met our own high standards please let us know.

Web chat

Click the icon below to start a web chat session.

Media & Press

If you're a journalist with a query for AmicusHorizon please contact:

Jennifer Bates - Communications Officer on 01795 434686 or email:

Ross Lidbetter - Communications Officer on 0208 726 8864 or email:

Alan Bird - Communications Manager on 0208 726 8685 or email:

Lisa Morris - Head of Communications on 0208 726 8648 or email:


Social media

Follow and chat to us via our social media channels. Visit
  • Facebook for local news and events in your area
  • Twitter for live tweets from our events, corporate news and messages from our Strategic Executive Team
  • Linkedin  for latest housing sector and award updates, new vacancy alerts and corporate news. 
You can also follow Chief Executive Paul Hackett on Twitter too. 


You can now text us on 0778 620 49 71* if you'd like to get in touch with us.

*Text charges are at a standard rate as per your mobile provider.