We want to hear your compliments, comments or complaints about our service.
Compliments − tell us when we get things right and when we should congratulate staff.
Comments − help us with ideas for improving our services.
Complaints − tell us when we are getting things wrong and help us sort them out and make changes for the better.
How can I say 'thank you'?
Please feel free to compliment us when you have a good experience of one of our services. We will pass on your compliment to the relevant staff members. We may also use it as an example for other staff to learn from.
How can I make a suggestion?
We want to hear your ideas or comments. There may be something you want from us or need our advice about. You may also have suggestions about ways we can do things better. We will get back to you to offer help if you need it. If you put forward an idea about improving our services, we will consider your suggestion - and let you know what happens.
What do I do if I am not happy about the service I've received?
Tell us and we will try and sort it out straight away. If we don't get it right, we will record your concern as a formal complaint. This means that we will meet with you to agree a course of action and confirm it in writing. You can appeal to senior staff and a complaints panel if we don't stick to our word.
Who can make a complaint?
Anyone can make a complaint to us, including people applying for housing, members of the public and other people on your behalf.
Send us your feedback
We welcome complaints because they help us put things right for you. Your complaint also tells us where things are going wrong, and how we can improve our services. There are a number of ways to send your feedback to us:
We will respond within 10 working days and let you know what we plan to do as a result.
What can I do if you cannot sort out my complaint?
The independent Housing Ombudsman Service deals with complaints against landlords and agents and other housing disputes. If you have a complaint that you feel we have not dealt with properly, the Ombudsman can give you advice and may be able to take up your case.They normally expect you to have gone through all three stages of our complaints procedure before they get involved.
For more information please download our 
Compliments, Comments and Complaints leaflet [224kb]
You can also download our full Compliments,Comments and Complaints policy [186kb] and Compliments,Comments and Complaints Procedure [116kb]
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