Our strategies and policies
AmicusHorizon - making homes, helping people.
Strategic Plan 2013-2016
'Take the leap'
This is the final year of our three year strategic plan called 'Take the Leap'. Our aim is to be 'number one large landlord in the UK' by March 2016. We measure success through our five 'Gold Medal' targets and these are:
- Overall customer satisfaction 96.4%
- Satisfaction with repairs 98%
- Satisfaction with managing ASB 95.9%
- Satisfaction with managing complaints 94%
- Average re-let times 11.5 days.
While doing this we will increase our efficiency, productivity, and capacity for growth.
Asset Management Strategy 2014 - 2019
Our Asset Management Strategy details our direction for the five years 2014 - 2019. Its key themes are:
- Efficient Ways of Working
- Making the Best Use of our Assets
- No. 1 Resident Satisfaction
- Making our Homes more Efficient.
Residents, staff and partners have been fully involved in developing this strategy. Amongst the many actions we'll take, the strategy introduces a different approach to procuring contracts to secure both value and investment in our local communities. We're calling this our 'value chain'.
You can read our Asset Management Strategy 2014 - 2019 [1Mb]
Financial Inclusion Strategy 2012-15
We know lots of people are having money problems. The economic downturn and welfare benefit changes can make it difficult to make ends meet. For many, it's a struggle to afford basic necessities, such as food and clothes. Financial worries can strike when you least expect them. We're here for all customers whether you rent, own or part own your home.
You can read our Financial Inclusion Strategy 2012-15 [1Mb]
Corporate Social Responsibilty Statement 2013-2016
Residents, staff and board members want to make the world a better place to live. Together we want to make a positive difference to people's lives and the planet. We started on this path in 2011 with our first Corporate Social Responsibility Strategy. We'll now build on our earlier successes. This document sets out how we'll do it.
You can read our Corporate Social Responsibility Statement 2013-2016 [1Mb]
Resident Involvement Strategy 2013-2016
This is your new Resident Involvement strategy. Area Panel members and staff consulted 1254 residents to understand how we can make AmicusHorizon's involvement the best in the business.
This strategy recognises AmicusHorizon can only succeed when staff and residents work together in partnership.
You can read our Resident Involvement Strategy [918kb]
Our Allocations Policy outlines our approach to allocating general needs, sheltered (Housing for Older People) homes, temporary housing and supported housing.
You can read our Allocations Policy [281kb]
This policy explains how you can make a complaint and the complaints process we'll follow.
Leaseholder Service Charge Dispute Resolution Policy
This policy outlines what action leaseholders can take if:
- They feel service charges are not fair
- We have not followed the legal consultation requirements for variable service charge payers.
Mutual Exchange Policy
The policy sets out:
- Who can exchange (swap)
- How to exchange
- Our reasons for refusing an exchange
Joint Tenancy Policy
This policy outlines our approach to joint tenancies. It covers:
- Changing a sole tenancy to a joint tenancy
- Changing a joint tenancy into a sole tenancy
- Ending a joint tenancy
Domestic Abuse Policy
This policy explains our approach to domestic abuse. It includes what we'll do:
- When you report domestic abuse to us
- To help protect you if you are suffering from domestic abuse.